Maximizing Impact of Data Output
St. Francis Community Services’ mission is to change the lives of the most vulnerable individuals throughout the St. Louis region. Providing legal aid, immigrant services, and long-term case management, they work to support people in crisis and ultimately prevent those situations from reoccurring. Their vision is to create a world where everyone is valued.
SFCS makes an impact in the following ways:
Promoting Equal Access to Justice
Addressing Root Causes of Economic Insecurity
Practicing Cultural Humility
They needed a case management platform within a tight timeframe so they could better serve their community. They chose Salesforce as an easy, cost-effective, and reliable solution to collect, manage, and report on their client data. They partnered with Provisio to help them implement the technical solution.
Karen Wallensak, the Pathways to Progress Program Director at SFCS, has worked with data providers for several years and is well versed in the importance of a trusted partnership with a reliable vendor to keep operations running smoothly.
“This was a drop-everything deal, and Provisio listened to us and respected us. They had the expertise to get it done in a narrow window,” said Wallensak. “You have to have a lot
of competency for that. Provisio understood the business of social service delivery. Provisio believed in our mission and were willing to support it in a variety of ways. They went beyond what I expected a provider would do.”
Many of SFCS’s employees are not technical. They needed clear, simple answers, the quicker the better. Provisio provided them with the training and support they needed.
“It’s important to be efficient and reduce keystrokes. We now have an intuitive system that’s easy and output-friendly,” said Wallensak. “It minimizes the efforts of data entry and maximizes the impact of data output. Data helps us do our jobs better and perform better.”
With an implementation model that works, Provisio created a user-friendly, affordable database for SFCS, which is critical to the organization’s day-to-day operations. For more information about how Provisio can help you with a similar technology solution, please visit our website.